Sensory Impairment Advisor- d/Deaf and hearing loss
Sensory Matters Worcestershire offers information, advice and guidance to people living with sensory impairment across the county. We are committed to supporting people to overcome barriers and advocating for accessibility. We are seeking a key member of our team to deliver our to service people who are d/Deaf.
Our new colleague must have the ability to communicate effectively with people who are d/Deaf. They will be a proficient user of BSL and methods of communication used by people with hearing loss/hard of hearing. Above all, they will be committed to providing the best quality information, advice and guidance to the people we support.
We recognise the particular value of colleagues with lived experience of sensory impairment within our charity and welcome applications from people who are d/Deaf.
Hours: between15 and 30 hours per week, to be agreed. Occasional evening or weekend work may be required.
Location: This role is primarily based at The Bradbury Centre but will also involve travel to other locations throughout the county.
Annual Leave: 28 days (including bank holidays), rising by 1 day per year to a maximum of 33 days
Salary: £12.30 per hour (£23,985 per annum pro rata)
Contract type: 12 months initial contract
Reports to: Services Development Manager
Overall Objectives:
We seek to provide solutions to enable people living with a sensory impairment and their families and supporters to cope with and adapt to the challenges they face.
Our Sensory Impairment Information and Advice Team provides a comprehensive service for people with sensory impairment, enabling them to identify the support they require, access services, assist them to develop the skills to live more confidently and independently, and make choices about their own lives.
The Sensory Impairment Information and Advice Team will support the Services Development Manager to ensure that the service is responsive, person-centred and professional.
Expected impact:
People affected by sensory impairment will have improved access to information, advice and support to enable them to make informed decisions and feel more in control of their lives.
People with sensory impairment will have access to aids, equipment and support services which enable them to carry out day to day tasks and engage in activities which increase their independence.
People affected by sensory impairment will experience improved wellbeing.
Our Sensory Impairment Information and Advice Team will have access to prompt advice and guidance and will receive regular supervision.
Main Accountabilities:
The postholder will;
-provide initial information, advice and guidance for people who are d/Deaf, their families, and people who are support them.
-conduct initial client needs assessment face-to-face, over the telephone or online.
-input new referrals and ongoing case notes to maintain our client relationship management (CRM) database in an accurate and timely manner.
-provide person centred solutions to enable individuals to overcome the emotional, physiological, and practical challenges faced through Deafness.
-support the project delivery model to provide an integrated and holistic client led support plan, focused on the provision of appropriate outcome goals.
-provide short-term, focussed interventions to support people who are d/Deaf to overcome challenges, make adaptations and connect with services which enable them to develop and maintain independence.
-avoid dependency by concentrating on strategies which empower the individual and give them the confidence and skills to progress to successful independent living.
-develop and deliver a programme of d/Deaf information and advice drop-in clinics and peer support groups across the Worcestershire area.
-demonstrate and sell a range of aids, daily living equipment and assistive technology solutions.
-signpost people to relevant services.
-challenge negative attitudes, beliefs, and stereotypes.
-work collaboratively with other professionals and organisations involved with clients to ensure the best possible support is provided throughout the pathway, particularly the Sensory Impairment Team.
-support people who are d/Deaf to develop links with other service providers, community groups, activities, volunteers, and befrienders, where appropriate.
-signpost or make referrals to organisations who offer services to people with vision impairment.
-develop a bank of client case studies.
-effectively manage working relationships and referral mechanisms with other agencies and relevant stakeholders.
-research the work of other organisations locally and nationally and actively promote our service in the community and via professional networks.
-provide content for Sight Concern Worcestershire’s communications and media, obtaining consent and facilitating the sharing of good news stories or case studies.
-provide basic d/Deaf awareness to local businesses and community groups to support better client integration in the community.
-support Sight Concern events and wellbeing activities.
-support Sight Concern marketing activity, including social media posts.
-work with the Volunteer Coordinator to ensure that volunteers are effectively mentored in their work supporting clients.
-understand and take appropriate steps to identify and manage risks, behaviours, and concerns to protect vulnerable adults and maintain their right to self-determination.
General
The following points are common to all job descriptions:
- Undertake any other duties commensurate with the post.
- To attend training, supervision, and appraisals as and when appropriate.
- To adhere to legislative and organisational policy and procedure.
- Use Sight Concern’s systems appropriately to ensure client data is captured in a way that is compliant with data protection legislation and enables clients to receive the information they want on an ongoing basis and Sight Concern to measure the impact of what we do.
- To work with other parts of the organisation to promote and support the work of the Sight Concern and provide opportunities for support and involvement in local fundraising and awareness activities and events.
- To assist in the planning of the delivery of service improvement and participate positively in the implementation of new working methods and practices as required.
Person specification: Criteria are essential unless otherwise stated
A range of communication skills including BSL, lip-reading and speech (or willing to use an Access to Work interpreter to enable communication with hearing clients and colleagues).
Experience of working in a public-facing role (e.g., customer service, advice, health, social care).
Understanding of the issues and barriers faced by people who are d/Deaf.
Experience of working with d/Deaf people (desirable).
Understanding of the issues faced by blind and partially sighted people and people with dual sensory loss (desirable).
Information, advice and guidance qualification (desirable).
Commitment to and understanding of working in a person-centred way.
Experience of offering person-centred support, advice or guidance (desirable).
Experience of managing a challenging and varied workload (desirable).
Knowledge of and strong commitment to equality and diversity.
Knowledge and understanding of safeguarding adults and a clear focus on taking appropriate action.
Experience of working with volunteers (desirable).
Experience of multi-agency working (desirable).
Ability to work autonomously.
Excellent communication skills with an ability to adapt to the needs of others appropriately.
Competent IT user, including use of Microsoft Office and databases.
Experience of using Charity Log or other CRM (desirable).
Ability to work within professional boundaries and to respect and adhere to confidentiality aspects of the work.
Willingness to be flexible and work as part of a whole-organisation team.
Ability to travel throughout the county, with Access to Work assistance if required.
We would welcome your application by covering letter and CV sent to k.wakefield@sightconcern.co.uk. If you would like any further information, please contact Katy Wakefield at the above email address or by calling 01905 723245.
The closing date for applications is midday on Monday 2nd September 2024.